Twitter Attacked by Hackers

I was wondering why I couldn’t login to make my daily tweets! It looks like hackers targeted Twitter today and took the popular social networking site down for a few hours. I’ve had experience with similar attacks that targeted our web hosting company at work. Let me tell you this is a huge inconvenience and headache for the technicians at Twitter. I don’t know if they have a customer support line, but if so they were probably going crazy taking the same calls over and over. I feel for any web based employee that has to deal with upset clients. All you can do is try to be proactive in alerting users of the issue, let them know that you understand the inconvenience, and give them good solid information about how you are fixing the problem. There is nothing worse than when you know something is wrong, but the supposed “technical expert” tells you that you are the problem. Honesty is always the best policy no matter what line of work you are in.

Twitter hit by denial-of-service attack

This entry was posted on Thursday, August 6th, 2009 at 4:00 pm and is filed under Social Networking. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.